{"id":243925,"date":"2023-02-27T17:09:31","date_gmt":"2023-02-27T16:09:31","guid":{"rendered":"https:\/\/buyco.co\/non-classifiee\/alteo-reduit-ses-e-mails-de-80-avec-buyco-243925\/"},"modified":"2023-02-28T12:06:59","modified_gmt":"2023-02-28T11:06:59","slug":"alteo-reduit-ses-e-mails-avec-buyco","status":"publish","type":"post","link":"https:\/\/buyco.co\/fr\/etudes-de-cas\/alteo-reduit-ses-e-mails-avec-buyco\/","title":{"rendered":"Alteo r\u00e9duit ses e-mails de 80 % avec BuyCo"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Pr\u00e9sentation de l&rsquo;entreprise<\/h2>\n\n\n\n<p>Alteo est le leader mondial dans la production d&rsquo;alumines de sp\u00e9cialit\u00e9. Ils exportent depuis la France et l&rsquo;Asie vers plus de 600 clients dans 55 pays diff\u00e9rents.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cargaison : <em>Alumines<\/em><\/li>\n\n\n\n<li>Activit\u00e9 de transport : <em>Export<\/em><\/li>\n\n\n\n<li>Chiffre d&rsquo;affaires : <em>$243 milliards<\/em><\/li>\n\n\n\n<li>Employ\u00e9s : <em>500+<\/em><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Le d\u00e9fi<\/h2>\n\n\n\n<p>Le service client \u00e9tant la priorit\u00e9 num\u00e9ro un d&rsquo;Alteo, l&rsquo;\u00e9quipe supply chain cherchait des solutions pour mieux servir leurs clients. Il leur manquait la visibilit\u00e9 n\u00e9cessaire sur leurs op\u00e9rations pour pouvoir offrir la qualit\u00e9 de service client qu&rsquo;ils souhaitaient. Leur \u00e9quipe de service apr\u00e8s-vente \u00e9tait submerg\u00e9e par les e-mails et incapable de fournir \u00e0 leurs clients les informations les plus r\u00e9centes sur leurs exp\u00e9ditions. Convertir une commande en livraison prenait du temps \u00e0 Alteo en raison de toutes les \u00e9tapes requises, et le d\u00e9lai \u00e9tait allong\u00e9 lorsque des exceptions survenaient. Ces t\u00e2ches chronophages avaient un effet sur leurs performances de livraison.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Objectifs<\/h2>\n\n\n\n<p>Alteo esp\u00e9rait atteindre les objectifs suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Augmenter la productivit\u00e9 et acc\u00e9l\u00e9rer les d\u00e9lais de livraison<\/li>\n\n\n\n<li>R\u00e9duire les e-mails et mieux organiser les informations<\/li>\n\n\n\n<li>Am\u00e9liorer la satisfaction clients<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">La solution<\/h2>\n\n\n\n<p>Alteo a mis en place BuyCo pour apporter <a href=\"https:\/\/buyco.co\/fr\/solutions-dexpedition-de-conteneurs\/visibilite\/\">plus de visibilit\u00e9 sur ses op\u00e9rations<\/a> et offrir le meilleur service possible \u00e0 ses clients. En automatisant les t\u00e2ches et en optimisant la collaboration, Alteo planifie et pr\u00e9pare les exp\u00e9ditions pour ses clients bien plus rapidement. \u00c9tant donn\u00e9 que toutes les informations et le suivi en temps r\u00e9el des conteneurs sont instantan\u00e9ment trouv\u00e9s sur BuyCo, Alteo peut d\u00e9sormais r\u00e9pondre aux questions concernant l&rsquo;exp\u00e9dition d&rsquo;un client en quelques secondes. Gr\u00e2ce au centre de notifications centralis\u00e9 de BuyCo, Alteo est instantan\u00e9ment inform\u00e9 des exceptions de ses prestataires ou des compagnies maritimes, ce qui lui permet de s&rsquo;adapter rapidement et d&rsquo;offrir un service rapide et transparent.<\/p>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"538\" data-src=\"https:\/\/buyco.co\/wp-content\/uploads\/2023\/02\/36918_large-1024x538.jpg\" alt=\"\" class=\"wp-image-243781 lazyload\" data-srcset=\"https:\/\/buyco.co\/wp-content\/uploads\/2023\/02\/36918_large-1024x538.jpg 1024w, https:\/\/buyco.co\/wp-content\/uploads\/2023\/02\/36918_large-980x515.jpg 980w, https:\/\/buyco.co\/wp-content\/uploads\/2023\/02\/36918_large-480x252.jpg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/538;\" \/><figcaption class=\"wp-element-caption\">\u00a9 Alteo Gardanne<\/figcaption><\/figure>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">R\u00e9sultats<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">25% d&rsquo;augmentation de productivit\u00e9<\/h3>\n\n\n\n<p>En automatisant les t\u00e2ches, l&rsquo;\u00e9quipe d&rsquo;Alteo a pu \u00e9liminer bon nombre de ses t\u00e2ches r\u00e9p\u00e9titives et des erreurs humaines, ce qui lui a permis de planifier ses exp\u00e9ditions plus rapidement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">80% de r\u00e9duction d&#8217;emails<\/h3>\n\n\n\n<p>En centralisant leur communication sur une plateforme organis\u00e9e, les \u00e9quipes d&rsquo;Alteo ont pu r\u00e9duire consid\u00e9rablement le temps pass\u00e9 \u00e0 \u00e9crire et \u00e0 rechercher des e-mails. Ils trouvent d\u00e9sormais des informations instantan\u00e9ment sur BuyCo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Am\u00e9lioration de la satisfaction client<\/h3>\n\n\n\n<p>En donnant \u00e0 leurs clients un acc\u00e8s d\u00e9di\u00e9 dans BuyCo, ils peuvent acc\u00e9der plus t\u00f4t aux informations pour pr\u00e9parer leurs documents et leur d\u00e9claration d&rsquo;importation. Ils disposent \u00e9galement d&rsquo;un suivi en temps r\u00e9el et d&rsquo;un ETA de leur cargaison.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default\" style=\"max-width:600px;margin:auto;\">\n            \n\n            \n\n            <p>\u00ab\u00a0La plateforme collaborative digitale BuyCo nous permet de prendre des d\u00e9cisions plus rapides et plus fiables puisque nous partageons tous les derni\u00e8res informations. D\u00e9sormais, nous sommes en mesure de r\u00e9pondre rapidement \u00e0 nos clients, ce qui contribue \u00e0 une meilleure satisfaction.\u00a0\u00bb<\/p>\n            \n\n            \n\n            <img decoding=\"async\" class=\"wp-image-238875 lazyload\" style=\"--smush-placeholder-width: 635px; --smush-placeholder-aspect-ratio: 635\/635;position:absolute; width: 100px; border-radius: 100px; height: auto; max-height: 100px; object-fit: cover; vertical-align: middle; margin-right: 20px;\" data-src=\"https:\/\/buyco.co\/wp-content\/uploads\/2023\/02\/Frederic_Buchere_Alteo.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><cite style=\"margin-top:20px;\">Fr\u00e9d\u00e9ric Buch\u00e8re<\/cite>\n            \n\n            <cite>Directeur Supply Chain &amp; Service Client EMEA, Alteo<\/cite>\n          <\/blockquote>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button boutoncase\"><a class=\"wp-block-button__link has-white-color has-text-color wp-element-button\" href=\"https:\/\/f.hubspotusercontent30.net\/hubfs\/3342586\/BuyCo_E%CC%81tude_de_cas_Alteo.pdf\" style=\"border-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charger le PDF<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment Alteo a r\u00e9unit les parties prenantes de sa supply chain en un seul endroit pour automatiser les op\u00e9rations quotidiennes, suivre les exp\u00e9ditions en temps r\u00e9el et b\u00e9n\u00e9ficier d&rsquo;une visibilit\u00e9 globale.<\/p>\n","protected":false},"author":1375,"featured_media":243791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[105],"tags":[],"class_list":["post-243925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-etudes-de-cas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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