{"id":258909,"date":"2022-06-02T12:11:00","date_gmt":"2022-06-02T10:11:00","guid":{"rendered":"https:\/\/buyco.co\/?p=258909"},"modified":"2025-10-09T16:38:48","modified_gmt":"2025-10-09T14:38:48","slug":"ameliorer-satisfaction-client-logistique","status":"publish","type":"post","link":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/","title":{"rendered":"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?"},"content":{"rendered":"\n<p>La qualit\u00e9 de votre service client est d\u00e9terminante pour la r\u00e9putation et l\u2019image de marque de votre entreprise. Rappelez-vous: le temps, la mar\u00e9e et les clients n\u2019attendent personne. Si vous n\u2019\u00eates pas en mesure de leur offrir un service client impeccable, ils iront chercher quelqu\u2019un qui le fera. Voici trois conseils qui vous permettront d\u2019am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique :<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tenez-vos-clients-informes\"><strong>Tenez vos clients inform\u00e9s<\/strong><\/h2>\n\n\n\n<p>Cela peut sembler \u00e9vident, mais un client inform\u00e9 est un client heureux. Lorsque vous vous lancez dans des op\u00e9rations pr\u00e9sentant une complexit\u00e9 croissante sur le plan op\u00e9rationnel, le premier pas vers la fid\u00e9lisation du client est la transparence. En tant que chargeur, il est imp\u00e9ratif que vous teniez votre client final inform\u00e9 du statut du conteneur \u00e0 chaque \u00e9tape du processus. Vous pouvez ainsi le rassurer, mais aussi l\u2019aider \u00e0 planifier ses activit\u00e9s et ses op\u00e9rations en cons\u00e9quence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-repondez-rapidement-aux-requetes-de-vos-clients\"><strong>R\u00e9pondez rapidement aux requ\u00eates de vos clients<\/strong><\/h2>\n\n\n\n<p>Les attentes de vos clients sont tr\u00e8s simples : ils veulent des r\u00e9ponses ! Et c\u2019est exactement ce que vous devez leur donner, qu\u2019elles soient positives ou n\u00e9gatives. En cas de retard du conteneur du fait de causes ext\u00e9rieures, vous ne pouvez rien faire pour acc\u00e9l\u00e9rer le processus. En revanche, ce que vous pouvez faire, c\u2019est communiquer de mani\u00e8re proactive et rapide avec vos clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-assurez-la-fluidite-et-la-rapidite-des-flux-logistiques\"><strong>Assurez la fluidit\u00e9 et la rapidit\u00e9 des flux logistiques<\/strong><\/h2>\n\n\n\n<p>Plus facile \u00e0 dire qu\u2019\u00e0 faire ! Difficile d\u2019assurer la ponctualit\u00e9 de votre cargaison en cas d\u2019exception, notamment lorsque vous devez coordonner de multiples partenaires internationaux diff\u00e9rents. Si vous souhaitez acc\u00e9l\u00e9rer vos op\u00e9rations de transport, il faut que tous vos partenaires vous envoient des notifications et vous informent des exceptions en mer. Pour ce faire, vous pouvez faire appel \u00e0 des&nbsp;<a href=\"https:\/\/buyco.co\/fr\/collaboration-2\/\" rel=\"noreferrer noopener\" target=\"_blank\">plateformes collaboratives<\/a>&nbsp;et \u00e0 des&nbsp;<a href=\"https:\/\/blog.buyco.co\/fr\/tout-ce-que-vous-devez-savoir-sur-le-suivi-des-conteneurs\" rel=\"noreferrer noopener\" target=\"_blank\">outils de gestion des exceptions.<\/a><\/p>\n\n\n\n<p>Si vous offrez les m\u00eames services que vos concurrents, au m\u00eame endroit et \u00e0 peu pr\u00e8s aux m\u00eames tarifs, c\u2019est la qualit\u00e9 du service client qui vous permettra de faire la diff\u00e9rence. C\u2019est \u00e7a, l\u2019important. En autorisant votre client final \u00e0 acc\u00e9der \u00e0 votre&nbsp;<a href=\"https:\/\/www.buyco.co\/improve-customer-satisfaction-through-logistics\/\" rel=\"noreferrer noopener\" target=\"_blank\">syst\u00e8me de gestion des flux maritimes<\/a>, vous lui donnez la possibilit\u00e9 de rester inform\u00e9 de tout effort sp\u00e9cial mis en \u0153uvre de votre c\u00f4t\u00e9.<\/p>\n\n\n\n<p>\u00ab La plateforme collaborative num\u00e9rique de BuyCo nous permet de prendre des d\u00e9cisions plus fiables et plus rapides : \u00e9tant donn\u00e9 que nous partageons les informations les plus r\u00e9centes, nous sommes tous sur la m\u00eame longueur d&rsquo;onde. Ainsi, nous r\u00e9pondons plus rapidement \u00e0 nos clients, ce qui contribue \u00e0 accro\u00eetre leur satisfaction. \u00bb<\/p>\n\n\n\n<p>&#8211; Fr\u00e9d\u00e9ric Buch\u00e8re, directeur du service client chez Alteo<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La qualit\u00e9 de votre service client est d\u00e9terminante pour la r\u00e9putation et l\u2019image de marque de votre entreprise. Rappelez-vous: le temps, la mar\u00e9e et les clients n\u2019attendent personne. Si vous n\u2019\u00eates pas en mesure de leur offrir un service client impeccable, ils iront chercher quelqu\u2019un qui le fera. Voici trois conseils qui vous permettront d\u2019am\u00e9liorer [&hellip;]<\/p>\n","protected":false},"author":1382,"featured_media":258822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[159,154],"tags":[],"class_list":["post-258909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration","category-productivite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?<\/title>\n<meta name=\"description\" content=\"Informer vos clients des anomalies tout au long de vos op\u00e9rations de logistique maritime est d\u00e9sormais possibles gr\u00e2ce aux plateformes digitales.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?\" \/>\n<meta property=\"og:description\" content=\"Informer vos clients des anomalies tout au long de vos op\u00e9rations de logistique maritime est d\u00e9sormais possibles gr\u00e2ce aux plateformes digitales.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\" \/>\n<meta property=\"og:site_name\" content=\"Buyco\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-02T10:11:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-09T14:38:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Benoit Fichefeux\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Benoit Fichefeux\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\"},\"author\":{\"name\":\"Benoit Fichefeux\",\"@id\":\"https:\/\/buyco.co\/fr\/#\/schema\/person\/18dc5698162b9ca3096ee6d2468463a6\"},\"headline\":\"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?\",\"datePublished\":\"2022-06-02T10:11:00+00:00\",\"dateModified\":\"2025-10-09T14:38:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\"},\"wordCount\":487,\"publisher\":{\"@id\":\"https:\/\/buyco.co\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp\",\"articleSection\":[\"Collaboration\",\"Productivit\u00e9\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\",\"url\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\",\"name\":\"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?\",\"isPartOf\":{\"@id\":\"https:\/\/buyco.co\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp\",\"datePublished\":\"2022-06-02T10:11:00+00:00\",\"dateModified\":\"2025-10-09T14:38:48+00:00\",\"description\":\"Informer vos clients des anomalies tout au long de vos op\u00e9rations de logistique maritime est d\u00e9sormais possibles gr\u00e2ce aux plateformes digitales.\",\"breadcrumb\":{\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage\",\"url\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp\",\"contentUrl\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp\",\"width\":600,\"height\":350},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Homepage\",\"item\":\"https:\/\/buyco.co\/fr\/home-page\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/buyco.co\/fr\/#website\",\"url\":\"https:\/\/buyco.co\/fr\/\",\"name\":\"Buyco\",\"description\":\"The Collaborative Platform for your Container Shipping\",\"publisher\":{\"@id\":\"https:\/\/buyco.co\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/buyco.co\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/buyco.co\/fr\/#organization\",\"name\":\"Buyco\",\"url\":\"https:\/\/buyco.co\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/buyco.co\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/buyco.co\/wp-content\/uploads\/2019\/01\/buyco-logo-miniature.png\",\"contentUrl\":\"https:\/\/buyco.co\/wp-content\/uploads\/2019\/01\/buyco-logo-miniature.png\",\"width\":314,\"height\":315,\"caption\":\"Buyco\"},\"image\":{\"@id\":\"https:\/\/buyco.co\/fr\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/buyco.co\/fr\/#\/schema\/person\/18dc5698162b9ca3096ee6d2468463a6\",\"name\":\"Benoit Fichefeux\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Untitled-design-1-96x96.jpg\",\"url\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Untitled-design-1-96x96.jpg\",\"contentUrl\":\"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Untitled-design-1-96x96.jpg\",\"caption\":\"Benoit Fichefeux\"},\"description\":\"Benoit brings over 25 years of leadership experience in the industrial and logistics sectors, grounded in an engineering background. Prior to joining BuyCo, he served as Group Executive COO of Transport &amp; Logistics at Areva (now Orano), a global leader in nuclear and renewable energy. There, he led the international nuclear logistics division and drove innovation to develop new business lines. At BuyCo, Benoit now leads Sales and Operations, working closely with some of the world\u2019s most advanced supply chains to help them operate with greater efficiency, agility, and long-term success.\",\"sameAs\":[\"linkedin.com\/in\/benoit-fichefeux\"],\"jobTitle\":\"Chief Commercial Officer\",\"url\":\"https:\/\/buyco.co\/fr\/author\/benoit-fichefeux-buyco\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?","description":"Informer vos clients des anomalies tout au long de vos op\u00e9rations de logistique maritime est d\u00e9sormais possibles gr\u00e2ce aux plateformes digitales.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/","og_locale":"fr_FR","og_type":"article","og_title":"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?","og_description":"Informer vos clients des anomalies tout au long de vos op\u00e9rations de logistique maritime est d\u00e9sormais possibles gr\u00e2ce aux plateformes digitales.","og_url":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/","og_site_name":"Buyco","article_published_time":"2022-06-02T10:11:00+00:00","article_modified_time":"2025-10-09T14:38:48+00:00","og_image":[{"width":600,"height":350,"url":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp","type":"image\/webp"}],"author":"Benoit Fichefeux","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Benoit Fichefeux","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#article","isPartOf":{"@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/"},"author":{"name":"Benoit Fichefeux","@id":"https:\/\/buyco.co\/fr\/#\/schema\/person\/18dc5698162b9ca3096ee6d2468463a6"},"headline":"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?","datePublished":"2022-06-02T10:11:00+00:00","dateModified":"2025-10-09T14:38:48+00:00","mainEntityOfPage":{"@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/"},"wordCount":487,"publisher":{"@id":"https:\/\/buyco.co\/fr\/#organization"},"image":{"@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage"},"thumbnailUrl":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp","articleSection":["Collaboration","Productivit\u00e9"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/","url":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/","name":"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?","isPartOf":{"@id":"https:\/\/buyco.co\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage"},"image":{"@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage"},"thumbnailUrl":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp","datePublished":"2022-06-02T10:11:00+00:00","dateModified":"2025-10-09T14:38:48+00:00","description":"Informer vos clients des anomalies tout au long de vos op\u00e9rations de logistique maritime est d\u00e9sormais possibles gr\u00e2ce aux plateformes digitales.","breadcrumb":{"@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#primaryimage","url":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp","contentUrl":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Improve-Customers-Satisfaction-with-Logistics.webp","width":600,"height":350},{"@type":"BreadcrumbList","@id":"https:\/\/buyco.co\/fr\/blog\/collaboration\/ameliorer-satisfaction-client-logistique\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Homepage","item":"https:\/\/buyco.co\/fr\/home-page\/"},{"@type":"ListItem","position":2,"name":"Comment am\u00e9liorer la satisfaction de vos clients gr\u00e2ce \u00e0 la logistique ?"}]},{"@type":"WebSite","@id":"https:\/\/buyco.co\/fr\/#website","url":"https:\/\/buyco.co\/fr\/","name":"Buyco","description":"The Collaborative Platform for your Container Shipping","publisher":{"@id":"https:\/\/buyco.co\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/buyco.co\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/buyco.co\/fr\/#organization","name":"Buyco","url":"https:\/\/buyco.co\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/buyco.co\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/buyco.co\/wp-content\/uploads\/2019\/01\/buyco-logo-miniature.png","contentUrl":"https:\/\/buyco.co\/wp-content\/uploads\/2019\/01\/buyco-logo-miniature.png","width":314,"height":315,"caption":"Buyco"},"image":{"@id":"https:\/\/buyco.co\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/buyco.co\/fr\/#\/schema\/person\/18dc5698162b9ca3096ee6d2468463a6","name":"Benoit Fichefeux","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Untitled-design-1-96x96.jpg","url":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Untitled-design-1-96x96.jpg","contentUrl":"https:\/\/buyco.co\/wp-content\/uploads\/2025\/09\/Untitled-design-1-96x96.jpg","caption":"Benoit Fichefeux"},"description":"Benoit brings over 25 years of leadership experience in the industrial and logistics sectors, grounded in an engineering background. Prior to joining BuyCo, he served as Group Executive COO of Transport &amp; Logistics at Areva (now Orano), a global leader in nuclear and renewable energy. There, he led the international nuclear logistics division and drove innovation to develop new business lines. At BuyCo, Benoit now leads Sales and Operations, working closely with some of the world\u2019s most advanced supply chains to help them operate with greater efficiency, agility, and long-term success.","sameAs":["linkedin.com\/in\/benoit-fichefeux"],"jobTitle":"Chief Commercial Officer","url":"https:\/\/buyco.co\/fr\/author\/benoit-fichefeux-buyco\/"}]}},"_links":{"self":[{"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/posts\/258909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/users\/1382"}],"replies":[{"embeddable":true,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/comments?post=258909"}],"version-history":[{"count":3,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/posts\/258909\/revisions"}],"predecessor-version":[{"id":259003,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/posts\/258909\/revisions\/259003"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/media\/258822"}],"wp:attachment":[{"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/media?parent=258909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/categories?post=258909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buyco.co\/fr\/wp-json\/wp\/v2\/tags?post=258909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}