Improve Customer Satisfaction by Delivering Visibility

Encourage confidence and customer satisfaction by enhancing communication with your customers through the door-to-door ocean freight process. By keeping your customers informed at every step you create a transparent and reliable experience.

Offer your end customer
real-time updates

Let your customers be updated with tracking on shipments and documents so they can better manage their import operations.

Give customers access to real-time container shipment status during the shipment planning, including booking status, booking number, ETD, ETA etc.
Give customers access to real-time container tracking.
Share reliable Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA) once containers are moving, including predictive dates.
Let them be alerted with exceptions and delays.

Work with your customers on shipping documents

Make it easy to share key documents like commercial invoice, certificates, bill of lading directly with your customers.

Share documents across your teams, your customers and all your trade partners.
Notify concerned parties when documents are missing.
Set up document workflows, including deadlines and validations to keep everything moving smoothly.