Improve Customer Satisfaction Through Logistics
Encourage confidence and customer satisfaction by enhancing communication with your customers through the logistics process. By keeping your customers informed at every step you create a transparent and reliable experience.
Offer your end customer
real-time updates
Improve customer satisfaction through logistics by keeping your customers updated with real-time tracking of shipments and documents, enabling them to better manage their import operations.
- Give customers access to real-time container tracking. By offering continuous visibility, you help them plan better and make more informed decisions.
- Share reliable Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA) updates: your customers are always informed of their shipments’ progress.
- Let them be alerted with exceptions and delays
Live chat for fluid conversation
Enhance customer satisfaction with live chat and organized communication, making it easier than ever to address your customers’ needs in real-time.
- Stay closer to your customers with live chat
- Organize conversations per shipment
- Avoid time consuming emails and phone calls
Set up specific confidential settings to control access to sensitive information
Your customers can only see the information you give them access to.
- Give different rights to different customers
- Create general user rights with special access
- Share data and documents only with selected users
Ready to improve customer satisfaction through logistics?
Set up a personal demo and see how BuyCo will transform your ocean transportation
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