Improve Customer Satisfaction by Delivering Visibility
Encourage confidence and customer satisfaction by enhancing communication with your customers through the door-to-door ocean freight process. By keeping your customers informed at every step you create a transparent and reliable experience.
Offer your end customer
real-time updates
Let your customers be updated with tracking on shipments and documents so they can better manage their import operations.
- Give customers access to real-time container shipment status during the shipment planning, including booking status, booking number, ETD, ETA etc.
- Give customers access to real-time container tracking.
- Share reliable Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA) once containers are moving, including predictive dates.
- Let them be alerted with exceptions and delays.
Work with your customers on shipping documents
Make it easy to share key documents like commercial invoice, certificates, bill of lading directly with your customers.
- Share documents across your teams, your customers and all your trade partners.
- Notify concerned parties when documents are missing.
- Set up document workflows, including deadlines and validations to keep everything moving smoothly.
Live chat for fluid conversation
Enhance customer satisfaction with live chat and organized communication, making it easier than ever to address your customers’ needs in real-time.
- Stay closer to your customers with live chat
- Organize conversations per shipment
- Avoid time consuming emails and phone calls
Set up specific confidential settings to control access to sensitive information
Your customers can only see the information you give them access to.
- Give different rights to different customers
- Create general user rights with special access
- Share data and documents only with selected users

Ready to deliver better customer experience?
Set up a personal demo and see how BuyCo will make logistics your competitive edge.
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