Improve Customer Satisfaction by Delivering Visibility - Buyco
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Improve Customer Satisfaction by Delivering Visibility

Encourage confidence and customer satisfaction by enhancing communication with your customers through the door-to-door ocean freight process. By keeping your customers informed at every step you create a transparent and reliable experience.

container shipping tracking

Offer your end customer
real-time updates

Let your customers be updated with tracking on shipments and documents so they can better manage their import operations.

  • Give customers access to real-time container shipment status during the shipment planning, including booking status, booking number, ETD, ETA etc.
  • Give customers access to real-time container tracking.
  • Share reliable Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA) once containers are moving, including predictive dates. 
  • Let them be alerted with exceptions and delays.

Work with your customers on shipping documents

Make it easy to share key documents like commercial invoice, certificates, bill of lading directly with your customers.

  • Share documents across your teams, your customers and all your trade partners.
  • Notify concerned parties when documents are missing.
  • Set up document workflows, including deadlines and validations to keep everything moving smoothly. 

 

Communicate and collaborate effectively in your supply chain

Live chat for fluid conversation

Enhance customer satisfaction with live chat and organized communication, making it easier than ever to address your customers’ needs in real-time.

  • Stay closer to your customers with live chat
  • Organize conversations per shipment
  • Avoid time consuming emails and phone calls

 

Communicate and collaborate effectively in your supply chain
container shipping tracking

Set up specific confidential settings to control access to sensitive information

Your customers can only see the information you give them access to.

  • Give different rights to different customers
  • Create general user rights with special access
  • Share data and documents only with selected users
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Expend visibility over your Container Shipping operations

Expand Visibility

Multiply Productivity in container shipping

Increase your productivity

BuyCo Shipping Management System Features

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